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Very cool concept and burns well. Embers fall to ground so can't be used on a deck. Should have a solid base with catch basin, and cover to keep rain out. Will need modifications for dependable use and longevity.
Keith Knoblauch
Reviewed in Canada on May 7, 2025
Item is well made and works great. Unfortunately, it does not really produce a lot of heat, but it is a great addition to any patio for visual effect. Would benefit having an available rain proof cover and ash box.
fly girl
Reviewed in Canada on May 30, 2025
Take a bit to get the fire going...dont put the glass chimney on until u see a good flame and then its a beauty
Kevin C.
Reviewed in the United States on May 23, 2025
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Nicholas Hacker
Reviewed in the United States on May 16, 2025
Built well
Jennifer Pepin
Reviewed in the United States on May 13, 2025
This is an amazing product. Beautiful to sit around at night. Easy to assemble and use. The feeding of pellets and long lasting burn. Portable to take with you camping or to enjoy in your yard. Love love love this product
Gregory M. Fields
Reviewed in the United States on February 7, 2025
The quality of this product does not match its views or videos. It is easy to setup but does not burn your pellets very well and is difficult to light. There also is oil or moister from the pellets that is released on to the ground or your patio will the torch is burning. Would not recommend this item if you are looking for heat and esthetic on your patio.
Steel man
Reviewed in Canada on February 26, 2025
Product looks good but can't find pellets that work in here and screen om bottom to big. They just flow thro
Mark
Reviewed in the United States on January 6, 2025
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George M. Lee
Reviewed in the United States on May 10, 2024
I love this item, but there are a few issues. Really needs a bigger base, and should probably have 4 legs instead of 3, mine fell over and broke on a medium wind, nothing dramatic. You need to clean it regularly to keep it performing well, if it gets dirty the flame is pretty low. You can't keep it out as it may blow over, but it does not really turn off, you just empty out the excess pellets and it keeps burning with a low flame, so you can't put it indoors for at least 30 minutes as it keeps smoking. Do not pour water onto the pellets as it will stain the glass tube dark brown, and is very tough to clean.If you buy it, save the foam for the glass tube, and store the tube instead of the whole unit, as the tube cools down pretty quick and doesn't keep smoking like the base. Use a firestarter or tinder to light it, as it takes some time to get going. I had success with different pellets, and even the cheap ones worked well.Even with all the issues, it looks really cool and heats at least as well as the propane patio heaters. If I can get a replacement tube, I will, even if I have to pay.Update - I contacted their customer service, and they are replacing the entire unit for free, plus sent me instructions on how to get more out of the heater. Great customer service!
denischambord
Reviewed in Canada on December 8, 2024
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Frank Rassam
Reviewed in the United States on November 28, 2024
The worst product I’ve ever seen in my life. My patio was almost caught fire. On the sudden it discharged all the burning pellets on the ground. My travertine got damaged and I have to replace it. It’s unsafe fireplace and it must be banned to be sold in Amazon. I wish if I could remembered to take a picture of the damage that was caused by using it. I will definitely file a claim against the manufacturer. DONT BUT IT it’s unsafe.
James Doiron
Reviewed in Canada on November 19, 2024
What a conversation piece! Everyone that sees it burning wants one. It doesn't really give off a lot of heat but what a nice fire. We use it camping. No more heavy firewood to carry around. A tip if you buy one: Starting the fire before putting the tube in place will keep the tube clean.
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